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March2023-Quality, Risk and Safety Plan
Linda Adams 
 Linda Adams
Vice-President Patient Experience
and Chief Nursing Executive

Quality, Risk and Safety Plan
Drive clinical excellence through a learning approach, grounded in evidence-based standards of care, empowered expert staff, and co-designed through a voice of lived experience

Waypoint’s Quality Risk & Safety Plan underscores our commitment to a high-performing culture – one sustained through continuous and measurable quality improvement, energized by highly skilled staff, inspired and guided by people with lived experience, and supported by the right structures and processes. This plan advances our continuous improvement culture, which enables the ongoing provision of high-quality and safe care and service. To that end, the plan was developed with the patient/client, family, staff, and organizational needs and outcomes in mind.

We aim to foster a culture that supports quality and continuous improvement, enabled by strong staff participation. We will focus on creating an environment in which skilled expert staff use evidence-based practices and are supported by user-friendly practice support documents, including policies and procedures, as well as by change champions and mentors, and leader standard work including huddles.

Our success depends on accelerating a data-driven approach to clinical service delivery, adoption of evidence based practices, clinician expertise, and supportive quality structures that empower our staff to employ rapid improvement cycles. Integrating clinical data to inform their decisions, applying evidence-based practices, and implementing quality improvement strategies to test and learn will empower a dynamic workforce while supporting better and safer patient care and outcomes and safer environments for patient/clients, families, and staff.

We will drive quality improvement and patient and staff safety through evidence-based approaches. Foundationally, this direction includes thoughtful use of high-quality data, rigorous outcome measurement, and supportive quality structures across the organization. At maturity, Waypoint staff will routinely combine using data, external information and best practices to demonstrate a positive impact on patient/client outcomes and provider experiences.

We will build capacity and create empowering environments for our people to deliver high quality care. Over the next 3 years, we will implement a variety of quality standards to support the advancement of new models of care internally and externally. Internally, for each clinical program and the unique population it serves, we will standardize care processes with clear individual and team accountabilities, measured by patient/client-oriented outcomes and other quality and performance measures. Externally, we will facilitate the creation of integrated care models that help smooth patient/client journeys through recovery and across the lifespan. In doing this work, we will be mindful of the unique needs of staff, from novice to expert, and ensure that everyone is equipped with the knowledge, skills, tools, and resources they require to provide high-quality care to our patients/clients. We bolster this training and education with ongoing learning to empower our people to perform their duties with caring, compassion, competence, and confidence.

We will evolve the structures needed to support continuous quality improvement and safety initiatives. These approaches will demonstrate our continued commitment to listening, learning, and applying evidence to improve the quality of care, address inequities, and reduce risk and harm to build trust and support sustained change.

To successfully advance our goals in this post-pandemic context, we want to carefully balance a need to get “back to basics” with the need to innovate and advance Waypoint as a leader in the broader mental health, addictions, and specialized geriatric systems in the provision of quality and service excellence.

To read more about our Enabling Plans, please click here