Referrals at Waypoint

At Waypoint, referrals for regional (non-forensic) programs, including outpatients, are received by the Central Intake Office and reviewed by a team of clinicians. The clinicians work collaboratively with the psychiatrist and clinical programs to ensure patients/clients are referred and directed to the most appropriate services. Click here to see the programs and services we offer.

Central Intake is available from 8 a.m. to 11 p.m., 7 days a week including holidays. Messages can be left after business hours and will be returned the next business day.

Contact the Central Intake team, at 1-705-549-3181 ext 2308 or 1-877-341-4729, if you have any questions about programs or services or need support completing a referral to Waypoint. 

Crisis and other supports

Central Intake is not a crisis service, if you require immediate help, please call 911 or visit your closest emergency department.

The Canadian Mental Health Association's Mental Health Crisis and Information Line is available 24 hours a day, 7 days a week at
1-888-893-8333. 

How to make a non-forensic referral to Waypoint

Print the Waypoint Inpatient or Outpatient Referral Form and return it to Central Intake:

By Fax:  705-549-1812
By Mail: Central Intake Office 
Waypoint Centre for Mental Health Care
500 Church Street
Penetanguishene, Ontario L9M 1G3

In Person: The Central Intake office is located on Level 2
of the Toanche Building

Forensic referrals

Referrals to Waypoint’s forensic mental health programs are accepted only through the court system or under the jurisdiction of the Ontario Review Board. We do not admit individuals directly from the community to these programs.

For referrals to our Provincial Forensic Mental Health programs, contact 705.549.3181 ext. 2665. 

For referrals to our Regional Forensic Mental Health programs, contact 705.549.3181 ext. 2312.