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Visiting a patient

**NEW** Important Information on COVID-19

Effective January 11, 2022, Waypoint will be suspending all general visitors for a two week period. Designated essential visitors/care partners and visitors for palliative patients will be permitted to continue to visit.

The only exception to this is for the Bayview and Horizon Programs. Due to outbreaks currently on these programs, essential care visits are suspended at this time. Visits for patients who are end-of-life or palliative may continue. This will be re-evaluated in two weeks on January 24, 2022.

While visitation is suspended, our teams are making every effort to increase the availability of virtual visits as a way to connect with loved ones while this temporary measure is in place. 

Everyone who enters the hospital is screened for illness and provided personal protective equipment, including eye protection, to wear while at the campus. 

A reminder that homemade food and food requiring refrigeration is not permitted in any circumstance, including sent by mail.

Masks and Eye Protection
Masks and eye protection are required for everyone. Only surgical/procedural masks and eye protection provided by the hospital are allowed. Home-made or external masks are not permitted as we cannot ensure the quality, cleanliness or use of appropriate hygiene practices for these products which, if not done properly, may pose an additional risk to patients and staff. 

Due to COVID 19 all-volunteer programs are temporarily suspended. We are not accepting and/or processing new volunteer applications until volunteer operations resume. Thank you for your patience and understanding. 

Paid Parking
Paid parking is in effect at Waypoint. Visitors remain exempt from paid parking however are required to park in the marked Visitor Parking spaces available on the campus (
see map). Visitor Parking spaces are marked in green. Parking Lot A has the largest number of visitor spots so this may be where you want to check first. You do not require a tag if you are in a Visitor Parking space

If you arrive at Waypoint and all Visitor parking spots across the campus are in use, please visit security staff at the Toanche building main desk to obtain a visitor parking tag to display in your vehicle. 

Contacting Waypoint

705 549-3181 or toll free 1 877 341-4729
  * Confidential patient/client information requests: ext. 2597 /
     Fax 705.549.3778
  * Communications and Fund Development: ext. 2073 /
     info@waypointcentre.caThis email is for general info or media
     inquiries only
  * Human Resources:
  * For more information on video visiting, or to schedule a video visit,
     please email

Getting to Waypoint
  * Directions by car
  * Coming by bus - 
The Midland / Penetanguishene transit stops right in front
     of Waypoint's main entrance. For more information on this service including
     hours of operation, please visit: 
  Town of Midland website
  Town of Penetanguishene website

Food and Beverage

The Bay Café is open for breakfast and lunch Monday through Friday serving a variety of hot food choices, a salad bar and daily soup options. We also offer two canteen outlets, one in the Administration Building and one in the Atrium Building for your convenience. As the hours vary in both sites, it is recommended you speak with the treatment team.

Photography on our grounds

Waypoint’s location on the beautiful shores of Georgian Bay makes it an ideal place to take pictures; however, protecting patient privacy is one of our highest priorities and we ask that you also respect the privacy of those around you. Prior permission must be obtained from Waypoint's Communications staff before any photography, audio or video, including drones, can take place on any Waypoint property or building. Consent, verbal and written, must also be obtained from the people who will be included in all photos, video or audio. 

You may be asked to stop taking a photo, video or audio recording and delete any recordings taken if you do not have prior approval or if your actions interfere with care or services being provided. 

For inquiries regarding photography, video or audio, including drones, please contact Communications and Fund Development at or 705.549.3181, ext. 2073. 

Waypoint is a scent sensitive and tobacco-free hospital. Staff and visitors are asked to avoid scented aftershave lotions, hairsprays, or other scented personal
products while at work. Scented products contain chemicals that can cause serious problems for people with asthma, allergies, migraines and environmental illness. 


The Gift Shop
Waypoint's Gift Shop is located in the lobby and open to the public. It is volunteer-run and the hours vary. All proceeds go to patient programming and activities.